To use PagerDuty, we just need a single API key, which is easy to create.

1

Log in to PagerDuty and click through the Integrations -> API Keys

You can also go to https://<your-org>.pagerduty.com/api_keys

Do not select a read only API key. The API key should have write permissions so that we can create the event webhook, which is explained in the section below.

2

Create a new API key and enter the key in Cased's PagerDuty connections setup page.

3

Set up default PagerDuty service for incident creation

Go to https://app.cased.com/connections/pagerduty

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