PagerDuty

Connect Cased to PagerDuty to manage incidents and alerts

PagerDuty

To use PagerDuty, we just need a single API key, which is easy to create.

Generate an API Key

1. Visit PagerDuty API Keys
2. Create a new API key
3. Do not select a read-only API key
4. The API key should have write permissions so that we can create the event webhook

Connect to Cased

1. Go to app.cased.com/connections/pagerduty
2. Enter your PagerDuty API key
3. Enter your default service name (e.g., “Production” or “Main Service”)
4. Cased agent will start using the PagerDuty connection.