Jira

Connect Cased to Jira to manage your projects and issues

Jira

To connect to Jira, you will need your Jira domain, email, and an API token.

Obtain Your Jira Domain

1. Log in to your Jira account
2. Your Jira domain is the URL of your Jira instance (e.g., https://your-company.atlassian.net)

Generate an API Token

1. Log in to your Atlassian Account
2. Click “Create API token”
3. Give your token a name (e.g., “Cased Integration”)
4. Click “Create”
5. Copy the generated API token immediately, as it will only be shown once

Connect to Cased

1. Go to app.cased.com/connections/jira
2. Enter the following information:
   • Jira Domain (e.g., your-company.atlassian.net)
   • Email (the email associated with your Jira account)
   • API Token (the token you generated in Step 5)
3. Cased agent will start using the Jira connection.