Best Practices

Interacting with Cased Agents is designed to be as simple as talking to a colleague. There's no need to learn a special query language or to write complex prompts.

While many Cased agents are created by Cased itself via workflows (and found on the Agents tab) you can start agent sessions yourself.

Agents are powerful and using them to help with devops work works very well. Following a few simple guidelines will help you get the most out of them.

Start with a Clear Goal

Give the agent a clear goal to accomplish. Agents are most effective when they have a well-defined task to work on.

Avoid pleasantries

Agents are computers, you can skip please, thank you, and “can you…” in favor of clear, specific goals or actions to take.

• Bad: “Can we please generate terraform?”
• Good: “Generate the Terraform for a new S3 bucket in our staging environment”

Use Natural Language

There’s no need to write code or use special syntax to interact with an agent. Just describe what you want to do in plain English, as if you were talking to a member of your team.

Provide Context

Cased is great at discovering context using its available tools, but if you have relevant information that might help an agent, include it in your request. For example, if you’re debugging an issue, provide the error message you’re seeing or a summary of what you’ve already tried.

Iterate and Refine

Agents are designed to be interactive. If the first result isn’t quite right, provide additional information or instructions to help refine the response. Think of it as a conversation where you’re working together to solve a problem.

Keep it Simple

While it can be tempting to write a long, detailed prompt that covers every possible edge case, it’s often more effective to start with a simple request and then provide additional information as needed. If you have a complex task to accomplish, try breaking it down into smaller, more manageable sub-tasks.